Noticeboard

DATE FOR YOUR DIARY - SATURDAY 23RD SEPTEMBER - FLU CLINIC

We are now taking bookings for our flu clinic which is being held on Saturday 23rd September.

We are also holding a shingles/flu clinic for those of you who are eligible for both vaccines on 23rd September.

Please contact reception on 01271 329004 to check whether you are eligible and to make an appointment.

NATIONAL PATIENT SURVEY - RESULTS

Thank you to our patients who completed the national patient survey for Brannam Medical Centre. We have now received the results and would like to share these with you. Please click here to view the results.

MJOG

We use a messaging system called MJOG which allows us to contact our patients by text and voice message. We have been using this to invite our patients in for their seasonal flu vaccinations, chronic disease recalls and also for appointment reminders.

We would like to make our patients aware that if you receive a voice message starting 'This is a message from Brannam Medical Centre' it is a genuine message from us and please listen to the message all the way through and you will be able to respond.

If you do not wish to receive messages in this way, please contact the reception team.

National Diabetes Audit (NDA): Helping to improve diabetes care

Brannam Medical Centre is taking part in an important national project about diabetes care and treatment in the NHS. Please click here for more information.

BLOOD PRESSURE APPOINTMENTS

Please remember to arrive at least 5 minutes before your appointment to give your heart rate a chance to steady. Please wear loose clothing and refrain from Caffeine and Nicotine for at least 30 minutes prior to your Blood Pressure appointment.

Your Feedback

You said...We did...

Autumn 2017

You have provided feedback on maternity services at Brannam Medical Centre. These have been forwarded to northern Devon Healthcare Trust who employ the midwives working at the surgery.

You have commented on the state of the flooring in some areas of the practice. We have had the floors professionally cleaned and polished and we hope you agree that this is an improvement.

Spring 2017

After receiving some feedback regarding having more variety in online appointments we have made some alterations to include more later in the morning.

It is a difficult juggling exercise between the doctors having enough work at the start of the day, not having too much at the end of the day and also providing appointment times that meet our patients needs.

We have an online forum where we ask the members of this group some questions from time to time, such as your views on the availability of appointments or the quality of the care you received. We contact you via e-mail and keep our surveys succinct so it shouldn’t take too much of your time. This might be relevant to those patients who would like to be involved but may not be able to commit the time needed to attend meetings. If you are happy for us to contact you occasionally by email sign up here: http://www.brannammedicalcentre.co.uk/ppg.aspx

How can you give feedback?

We are always seeking to enhance our service and welcome suggestions for improvement of the practice and the website. We offer a variety of different methods to provide feedback to us here:

Via internet: NHS Choices

Via website: Friends & Family Test

By e-mail: D-CCG.EnquiriesBrannam@nhs.net

By telephone: 01271 329004

By post: Brannam Medical Centre, Kiln Lane, Barnstaple, EX32 8GP