General Data Protection Regulation (GDPR)
From May 25, 2018, the new mutually agreed European General Data Protection Regulation (GDPR) comes into force. Strict rules mean companies will not be allowed to collect and use personal information without the person's consent. Here are the links to our privacy notices to give you more information on what we do with your information.
How we use your information for clinical care
How we use your information for medical research
How we use your information for medical screening programmes
How we use your information for legal purposes
New ChatHealth service launching across Devon
Parents and carers can now access health advice via a Health Visitor or School Nurse by text, 9-5, Monday – Friday.
There is also a separate line for young people to contact a School Nurse directly, 9-5, Monday – Friday.
Bank Holiday Opening Times
We will be closed Monday 7th May and Monday 28th May. Please make sure you order any medication requests in plenty of time to ensure you have plenty of medication to last over the Bank Holiday.
Dates For The Diary
Please be aware that the surgery will be closed from 1pm on the following dates for statutory training.
Thursday 4th July
Thursday 18th October
If you need medical help or advice and it is not an emergency, please call 111. For all emergencies, please call 999 for the ambulance service.
Lloyds Whiddon Valley
As of the middle of January, Lloyds pharmacy at Whiddon Valley closed. If you collect your prescriptions from here, we would be grateful if you could let us know an alternative pharmacy.
A MESSAGE FOR DR TOLHURSTS PATIENTS
Please click here to view a letter from Dr Tolhurst to her patients regarding some changes.
NATIONAL PATIENT SURVEY - RESULTS
Thank you to our patients who completed the national patient survey for Brannam Medical Centre. We have now received the results and would like to share these with you. Please click here to view the results.
Have you heard of veterans gateway? They are a partnership betweeen The Royal British Legion, Poppyscotland, SSAFA, the Armed Forces charity, Combat Stress and service provider Connect Assist. Vetrans' Gateway is for any ex-service personnel and their families looking for advice or support - whatever they're dealing with. For more information, visit https://www.veteransgateway.org.uk/
National Diabetes Audit (NDA): Helping to improve diabetes care
Brannam Medical Centre is taking part in an important national project about diabetes care and treatment in the NHS. To take part, we will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security. For more information, please take a look at the National Diabetes Audit leaflet here.
Make sure your child is protected and up to date with their childhood vaccines...
Putting the Dragon to Bed
Our reception manager Rebecca has put together this document on the role of the receptionist and why you may be asked further questions regarding your appointment.
Please Click Here
Home Blood Pressure Monitors
The price of hiring a blood pressure machine from the surgery has now increased to £20. Alternatively, they can be purchased from any pharmacy.
See Hear Centre
Getting older? Finding it harder to hear? The See Hear Centre in North Devon are holding monthly meetings throughout 2017 for relaxed, friendly advice and support. For more information phone 01271 373236 or 07831 515809, email email@example.com or visit www.livingoptions.org
See Hear Centre dates of meetings in 2017
Voice messaging system
We use a messaging system called MJOG which allows us to contact our patients by text and voice message. We have been using this to invite our patients in for their seasonal flu vaccinations, chronic disease recalls and also for appointment reminders.
We would like to make our patients aware that if you receive a voice message starting 'This is a message from Brannam Medical Centre' it is a genuine message from us and please listen to the message all the way through and you will be able to respond.
If you do not wish to receive messages in this way, please contact the reception team.
Where To Go If Your GP Surgery Is Not Open
There are four options available to you, depending on your symptoms. Think carefully before dialling 999 or going to A&E.
Your New Improved Out-Of-Hours Service
From October 1st 2016, Devon's out-of-hours GP facility and the local NHS 111 telephone number will be joining together as one service.
We have Rachel Nestel, our Clinical Pharmacist working at Brannam Medical Centre. Rachel will be working alongside our GP and nursing teams on issues to do with medication on Mondays, Wednesdays and Fridays. For more information go to; What is a Clinical Pharmacist?
Cancer Care Car
The 'Cancer Care Car' is a service available to patients who are attending the Hospital for appointments for oncology or cancer related appointments.
For more information on this service visit the 'Go North Devon' website: http://www.gonorthdevon.co.uk/cancercarecar.php
Local Shared Care Record
Many people think that their GP health record is available to all healthcare professionals involved in their care, but this is not always the case. At the moment, each professional you see keeps a separate record. This can mean some important information not being communicated between health services as well as it could be. NEW Devon CCG are launching a local shared record programme that will make it possible for health professionals to view relevant information about you. This practice is part of the local shared care record initiative. For more information please visit NEW Devon CCG
Electronic Prescription Service (EPS)
Prescriptions will now be sent to your nominated pharmacy electronically (EPS) instead of having your paper copy. This will not affect the way you collect your medication or how it is delivered to you. If you would like to OPT OUT of this change please contact the surgery.
Do you find it difficult to talk about your healthcare?
Live Chat is for anyone who wants to access information about their local health services, share experiences, give feedback or get in touch. Find out more about Live Chat.
Use of Third Party Mailing Organisations
We use a secure print and mailing company, Imail, to handle bulk mailing to our patients such as the invitations to attend flu clinics. This provides a print and mailing service for Local Government, GPs, Schools, Exam Boards and Banks, etc, throughout the UK. Imail guarantees the security of your data and meets with the terms and conditions of the Department of Health Information Governance Assurance Statement. The records provided will only contain enough data for them to provide the mailing service and all patient data is deleted 28 days days after the mailing. If you would prefer not to be invited to clinics in this way please let us know