We are a forward-thinking, patient-centred practice offering continuity of care for all patient groups. As one of the region's leading training practices, we are proud to have a diverse skill mix of highly valued healthcare professionals and support staff. Together, we aim to provide excellent accessibility for both your long-term care and your more urgent medical needs.
In August 2025, NHS England published You and Your GP as part of the initiative encouraging patients to learn more about how GP surgeries work, the roles of different healthcare professionals, and how we can work together to provide the best care. This resource explains what you can expect from your GP practice, and how we can support you in getting the right care at the right time.
The BMA (British Medical Association) have produced a Practice Charter setting out what practices want to provide for their patients and the challenges they face doing so.
Patient Information - Use of Heidi AVT (Ambient Voice Technology)
From 1st April, GPs at Brannam Medical Centre will begin using Heidi AVT, a secure AI assistant, during some consultations.
Heidi AVT helps by listening to the conversation and creating a written transcript, allowing your GP to focus fully on you rather than taking notes. After the appointment, your GP reviews and finalises the record.
Your privacy is very important to us. No recordings are stored, and all clinical decisions remain entirely with your GP. If you would prefer not to have Heidi used during your consultation, please let your clinician know at the start of your appointment and it will be switched off.
This change is designed to support more attentive, personalised care. You can find more information about Heidi AVT on our Practice News Page and Policy section.
