Noticeboard

DATE FOR YOUR DIARY - SATURDAY 23RD SEPTEMBER - FLU CLINIC

We are now taking bookings for our flu clinic which is being held on Saturday 23rd September.

We are also holding a shingles/flu clinic for those of you who are eligible for both vaccines on 23rd September.

Please contact reception on 01271 329004 to check whether you are eligible and to make an appointment.

NATIONAL PATIENT SURVEY - RESULTS

Thank you to our patients who completed the national patient survey for Brannam Medical Centre. We have now received the results and would like to share these with you. Please click here to view the results.

MJOG

We use a messaging system called MJOG which allows us to contact our patients by text and voice message. We have been using this to invite our patients in for their seasonal flu vaccinations, chronic disease recalls and also for appointment reminders.

We would like to make our patients aware that if you receive a voice message starting 'This is a message from Brannam Medical Centre' it is a genuine message from us and please listen to the message all the way through and you will be able to respond.

If you do not wish to receive messages in this way, please contact the reception team.

National Diabetes Audit (NDA): Helping to improve diabetes care

Brannam Medical Centre is taking part in an important national project about diabetes care and treatment in the NHS. Please click here for more information.

BLOOD PRESSURE APPOINTMENTS

Please remember to arrive at least 5 minutes before your appointment to give your heart rate a chance to steady. Please wear loose clothing and refrain from Caffeine and Nicotine for at least 30 minutes prior to your Blood Pressure appointment.

Patient Liaison & Advice Service

Need advice and help? Worried? Concerned? Have a compliment or complaint?

PALS are here to help solve problems in NHS health and related social care services.

Many problems, upsets or concerns can be dealt with locally and quickly, by identifying the problem and trying to resolve it.

We can help patients, their families, carers and NHS staff by providing a free, confidential service when you:

want help to sort out a problem
have concerns, complaints, questions or suggestions about your local NHS services
have an issue when a number of different agencies are involved
need someone to listen to you and be treated with respect and sensitivity
want to meet someone face to face
want to raise issues so things improve and 'it doesn't happen to others'

If your issue includes your NHS GP, dentist, local pharmacist, optician, or some specialist services, we can advise you on options and whether to contact NHS England on 0300 311 2233.

For more information:

Call 0300 123 1672 or 01392 267665, or text on 07789 741099. (Opening hours are Monday to Friday 9-5)

Email: pals.devon@nhs.net or complaints.devon@nhs.net

Write to: Patient Advice and Complaints Team, FREEPOST EX184, County Hall, Exeter, EX2 4QL (Please include your telephone number)