GP Appointments 

You can book routine appointments with your doctor in three ways: online, over the phone or at reception.

• Online - you can view, book and cancel routine appointments online. It is a simple and easy system to use, and especially useful during those times when the telephone lines are busy or the practice is closed. If you wish to sign up for this service please visit the surgery and ask for your online appointments login details. 

• Telephone - our doctors operate personal lists to ensure continuity and consistency of care, and each list is supported by a personal receptionist.  You can make an appointment by calling your doctor's receptionist or the general enquiries line (01271) 329004. 

Please be aware that all incoming and outgoing telephone calls at the surgery are recorded.  All recordings are stored securely and accessed only for patient care and training purposes.

Clinic Schedule

Our doctors usually hold surgeries on the following days:

Dr Deacon Tues & Fri                     Dr Chesworth Daily (excl Tues pm & Fri pm)  

Dr Smit Mon, Tues & Weds              Dr Stewart Mon, Weds pm & Thurs

Dr Bond Mon am, Thurs & Fri          Dr Hassall Daily (excl Tues am & Thurs pm)

Dr Duncan Weds & Thurs                Dr Matthews Daily (excl Tues pm & Thurs pm)

Dr Tolhurst Mon, Thurs pm & Fri     Dr Parkinson Daily (excl Weds pm & Thurs pm)   

Dr Street Tues & Weds                    Dr Marquiss Mon, Tues & Fri

Dr Carlino Tues, Wed am, Fri am     Dr Cormack Daily (excl Mon am & Thurs am)

Appointment Duration

The duration of an appointment depends on the treatment you receive but as a rough guide, a routine appointment with the doctor is for 15 minutes and for one person.  Medical examinations and minor surgery require 20- 30 minutes.

If you know that you will require a longer appointment please tell the receptionist when booking.

Telephone Advice

If you feel the doctor can help you with advice over the telephone please speak with the receptionist who will ask for your contact number and take a brief message. The doctor will return your call at a convenient time.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible on (01271) 329004 to allow us to give the slot to someone else.

Test Results

Please ring for results after 11.30am, as results are not received by the Medical Centre until later in the morning.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our practice nurses hold surgeries every weekday morning and afternoon. They can help with immunisations, travel advice, dressings, chronic diseases, catheter care and the treatment of warts and verrucas etc.

Healthcare Assistants

Our HCAs are trained to a high standard and able to do blood tests, ear syringing, removal of sutures and clips, ECGs, dopplers, spirometry and smoking cessation.

To make an appointment with one of our practice nurses or healthcare assistants, please call 01271 314236 between 08:30 & 13:00 or 14:00 & 17:00.  

Telephone Advice

 If you feel the nurse can help you with advice over the telephone please speak with the receptionist who will ask for your contact number and take a brief message. The nurse will return your call at a convenient time.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible on (01271) 329004 to allow us to give the slot to someone else.

Test Results

Please ring for results after 2.30pm, as results are not received at the Medical Centre until later in the morning.

Urgent Appointments

Our Minor Illness Clinic runs daily from 9.30am-10.30am and is run by a GP, Nurse prescriber or pharmacist, with the Duty Doctor providing backup and is designed to provide a quicker response for patients. The Minor Illness clinic is not designed for ongoing problems that you have already discussed with a GP, but for minor complaints to be dealt with by the most appropriate person.

Our Rapid Access Clinic runs daily in the afternoons for medical problems that have come on suddenly and require immediate medical attention. It is run by the duty doctor and a practice nurse. 

You can now receive help, advice and treatment for your health problems at a convenient time for you.

Patients can access safe and efficient advice for lots of health conditions and symptoms on our eConsult website 24/7.

If you need further advice or think you may require treatment you can now consult with your GP online! All you need to do is fill out a simple form about your problem and a GP will get back to you within 2 working days.

You can also request further sick certificates (sick notes), discuss recent tests or get help for other administrative issues at a time that is convenient for you.

Your GP will email you back within 2 working days unless a different method of contact is more appropriate. Please ensure you have provided your email address so your GP is able to get back to you.

Your completed form will be sent to your registered GP unless they are unavailable. If your registered GP is absent your form will be forwarded to an available GP who will get back to you within 2 working days.

You are unable to book appointments or order repeat medications via eConsult, however you are able to do this online by registering with SystmOnline and using the buttons at the bottom of this page.

Please note - eConsult is not suitable for emergency or severe health problems.

Step by step guide on using eConsult

Have you been asked to upload a photograph by your GP practice as part of your online consultation?

Below is a guide put together by the Cardiff and Vale University Health Board.

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence)

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

• book or cancel appointments online
• renew or order repeat prescriptions online
• view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. 

Click the image below to take you to the SystmOnline service.

Please read before using your online access and for help and guidelines

SystmOnline Help

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit. You can call 01271 329004 and select your doctor from the spoken menu. Please give the receptionist the full name and address of the patient.

Visits are usually made after morning surgery so if you feel the patient is too ill to wait please make it clear to the receptionist.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Medical Training

Medical education is one of the things we believe is important and that we can do well. Medical students from different universities come to our practice to learn about medicine and primary care. We are grateful if you feel able to see students and to let them examine you when this is appropriate. Everything you tell them is entirely confidential, exactly as it is with your own doctor. You are of course free to decline to see our students and this will not affect your medical care.

Medical students never make the final decisions - they will always discuss your care with the GP who will then check that you are satisfied with the outcome of the consultation.

Qualified doctors known as Registrars may also join the practice to gain more experience before taking their post graduate MRCGP examinations. They may well be with us for 6 to 12 months, working closely with one of the partners as their trainer