Complaints & Feedback

We’re here to listen

At Brannam Medical Centre, we aim to provide high-quality care. If something hasn’t gone right, please tell us. Your feedback helps us improve.

Making a complaint will not affect your care or treatment.

How to make a complaint

You can raise a concern:

• In person at reception
• By phone: 01271 329004
• In writing to Sarah Bickley, Brannam Medical Centre, Kiln Lane, Barnstaple, Devon, EX32 8GP.

If you need help making your complaint, we are happy to support you.

Time limits

You should usually complain within:

• 12 months of the issue, or
• 12 months of becoming aware of it

This may be extended where appropriate.

What happens next

• We will acknowledge your complaint within 3 working days
• We aim to respond within 25 working days

If it takes longer, we will keep you informed.

Independent support

You can get free, independent help from:

• NHS Complaints Advocacy Service (POhWER)
• Patient Advice and Liaison Service (PALS)

If you are not satisfied

You can contact:

• NHS Devon (ICB)
• NHS England

If you remain unhappy, you can refer your complaint to the:
Parliamentary and Health Service Ombudsman
Website: www.ombudsman.org.uk